Returns
We want you to be satisfied with your purchase. If you are not completely happy, you may request a return under the following conditions:
Items must be returned within 7–14 days of receiving your order
Products must be unused, unopened, and in their original packaging
Proof of purchase (receipt or order confirmation) is required
Due to the nature of certain products, some items are non-returnable, including:
Perishable goods (e.g. food, fresh items)
Personal care items
Clearance or sale items (unless faulty)
Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved:
Refunds will be processed to your original payment method
Please allow 5–10 business days for the refund to appear in your account
Exchanges
We only replace items if they are:
Defective
Damaged
Incorrectly supplied
If you need an exchange, please contact us with photos and details of the issue.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:
Your order number
Photos of the item(s)
We will resolve the issue as quickly as possible.